Introduction

Welcome to [Your Company Name]. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

1. Definitions

• “Service” refers to the online payment platform provided by [Your Company Name] for electricity and gas bill payments.
• “User” refers to any individual or entity accessing or using our Service.

2. Acceptance of Terms

By using our Service, you confirm that you are at least [age, e.g., 18] years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

3. User Accounts

• You may be required to create an account to use certain features of the Service. You are responsible for maintaining the confidentiality of your account information, including your password.
• You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. Payment Processing

• All payments made through our Service are subject to verification and may be delayed or refused based on our payment processing policies.
• You are responsible for ensuring that the payment information you provide is accurate and complete.

5. Refund Policy

Our refund policy outlines the conditions under which refunds may be requested. Please refer to our separate Refund Policy document for detailed information.

6. User Conduct

You agree not to use the Service for any unlawful purpose or in a way that could damage, disable, overburden, or impair our Service or interfere with any other party’s use of the Service. Prohibited activities include, but are not limited to:

• Attempting to gain unauthorized access to the Service.
• Transmitting any harmful or malicious software.
• Engaging in any fraudulent activities.

7. Limitation of Liability

To the fullest extent permitted by law, [Your Company Name] shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of profits, data, or goodwill.

8. Indemnification

You agree to indemnify and hold [Your Company Name] harmless from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service or violation of these Terms.

9. Modification of Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the Service following any changes constitutes your acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your State/Country]. Any disputes arising under or related to these Terms shall be resolved in the courts of [Your State/Country].

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

[Your Company Name]
[Your Address]
[Your Email]
[Your Phone Number]